Your room should feel like you.

Modern craftsmanship
for the modern hearth

Unlike mass-produced alternatives, each log set is crafted in small batches by real people who care about the final result. We control every detail—from material selection to charring technique—to ensure your fireplace becomes a design centerpiece that reflects your taste and our standard of excellence.

about us

We’ve spent 17 years in the fireplace industry. We started SotaFlame because we knew it could be better.SotaFlame is a family-founded company based in Minnesota. We choose real materials and thoughtful design over shortcuts — because we believe your home deserves better than good enough.

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Warranty Policy

Updated: Oct 30, 2025
Applies to: All SotaFlame products purchased directly from SotaFlame.com or authorized retail partners.SotaFlame LLC warrants that your product will be free from defects in materials and workmanship under normal use for two (2) years from the date of original purchase. If a defect occurs within this period, SotaFlame will, at its discretion, provide replacement parts or replace the product with a new or equivalent model. Replacement parts or products are covered for the remainder of the original warranty period or 90 days, whichever is longer.This warranty does not cover damage caused by misuse, accidents, improper installation, unauthorized modifications, or operation not in accordance with product instructions. It also excludes normal wear and tear, cosmetic issues, and damage from exposure to water, moisture, or high humidity levels (greater than 65%).If you believe your product has a defect, please contact [email protected] with proof of purchase and a description of the issue. For approved warranty claims, SotaFlame may require the defective product to be returned for inspection at SotaFlame’s shipping expense.To the fullest extent permitted by law, SotaFlame LLC is not liable for incidental or consequential damages arising from the use or inability to use the product.

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Privacy Policy

Privacy Policy for SotaFlame.com
Effective Date: July 25, 2025Introduction
SotaFlame LLC (“we,” “our,” or “us”) operates the website SotaFlame.com. This Privacy Policy explains how we collect, use, and protect your personal information.Information We Collect
We collect personal information that you provide directly to us, such as your name, email address, shipping/billing address, and payment information.How We Use Your Information
We use your information to process orders, provide customer support, send updates, and improve our services.Affiliate Links and Third-Party Tracking
SotaFlame.com includes links to our product listings on Amazon. These links may include tracking parameters (via Amazon Attribution) to help us measure the effectiveness of our marketing efforts. As part of this, Amazon may use cookies or other technologies to track visits and purchases made after clicking these links. Please refer to Amazon’s Privacy Notice for more information.Other Third-Party Services
We use third-party services such as Shopify for our eCommerce platform and Google Analytics for understanding user behavior on our site.Please refer to their privacy policies:Shopify: https://www.shopify.com/legal/privacyGoogle: https://policies.google.com/privacyCookies
Our site uses cookies to improve your browsing experience, personalize content, and analyze traffic. You can manage or disable cookies in your browser settings.Data Sharing
We do not sell or rent your personal information. We may share data with service providers strictly as necessary to perform business functions.Security
We take reasonable security measures to protect your personal information. However, no method of online transmission or storage is 100% secure.Data Retention
We retain your personal data only as long as needed to fulfill the purposes described in this policy and to comply with legal obligations.Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected].Governing Law
This policy is governed by the laws of the State of Minnesota and the United States.California Residents – Your Privacy Rights
If you are a California resident, you have the right to know what personal information we collect about you and to request its deletion. To exercise these rights, email us at [email protected].Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.Contact Us
If you have any questions about this Privacy Policy, contact us at [email protected].